
Start with the already service-ready product and the condition service must receive.
- Product state
- Describe the product entering service.
- Serving condition
- Define the acceptable service-ready condition.
- Product format
- Record the handled product format.
- Service window
- Describe the required availability period.
- Turnover
- Map routine product movement.
- Peak demand
- Identify demanding service periods.
- Display context
- Describe visibility needs where relevant.
- Service ownership
- Identify staffed or customer access.










